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Statutory information

Publisher

This site is the property of the company MAÏA Hospitality.
SA au capital de 100 000 000 euros
Company reg. No.: RCS Lyon 521 916 098
Publication manager: Séverine MAISONNEUVE

MAÏA Hospitality is a subsidiary of MAÏA Groupe

Registered Office

1, rue de l’Antiquaille – CS 10052 – 69321 LYON Cedex 05 - France

Téléphone : +33 (0)4 78 16 01 01

Design

La Bonne Etoile

Development and construction

3VOIE Communication

Photos

Studio Erick SAILLET(except “Restaurant” and “Bar” pages)

“Restaurant” pages: Véronique VEDRENNE

“Bar” pages: Camille MOIRENC

Web hosting

OVH
RCS Roubaix – Tourcoing - Reg. No.: 424 761 419 00045
Registered office: 2 rue Kellermann - 59100 Roubaix - France

Intellectual property

The quoted trademarks are registered by their owners. Illustrations and photographs are the property of MAIA Hospitality or third parties who have granted their use.

Documents

For viewing PDF documents, you can obtain a free download of Acrobat Reader by clicking here.

Texts and images

Villa Maïa applies its best efforts to ensuring its websites contain reliable information. Some errors or omissions may nonetheless still occur. Web users should therefore check the accuracy of the information with hotel reception and kindly suggest any modifications to the site they consider useful. Villa Maïa cannot be held liable for the use made of such information nor for any direct or indirect damages arising therefrom.

Villa Maïa strives to provide the most full and accurate information possible. The information and advice published on its website is not however exhaustive, and texts and photographs are not contractually binding. The published information is subject to modification by online updates. It is given for guide purposes only and is liable to change without notice.

Hyperlinks

The website may contain links to other websites or available resources on the Internet. Villa Maïa has no means of controlling the websites pointed to by its own. Villa Maïa is not responsible for the availability of said sites and external sources and makes no guarantee concerning them. It cannot be held liable for damage of any kind whatsoever caused by visiting such sites or external sources—notably arising from the information, products, or services they provide—or for the use to which they are put. The onus is entirely on the Web user to guard against the risks of such use and to comply with the external site’s conditions.

Data confidentiality

In accordance with France’s 6th January, 1978 Act, Informatique et Libertés, we inform users that replies entered on this site’s forms may be passed on and otherwise used. You retain the right to access and correct this data by writing to MAIA Hospitality, 8 rue du Professeur Pierre Marion, 69005 LYON, France.

In compliance with the provisions of the 6th January, 1978 Act, dealing with computers, files, and personal rights, the automated processing of non-anonymous data obtained on the site has been duly declared to the CNIL (CNIL: French national commission for computers and freedoms) and that the receipt number for the CNIL declaration number is currently in waiting.

Cookies

Cookies are small text files stored on your computer by the server when you visit a site. They contain information that is recorded and can be read back by that particular server.

As you browse our website, information can be written to or read from your terminal.

We employ audience measurement tools to obtain information on visitors’ browsing patterns. This information notably helps us understand how users arrived on the site and retrace their journey through its pages. These tools use a technology for keeping track of users on the site and associating a referrer or a campaign with a unique user name.

This site makes use of Google Analytics, a Web analysis service from Google (Google Incorporated) that helps us analyse how the site is used. To this end, Google Analytics uses cookies, which are text files placed on your computer. The information generated in the cookies through use of the site—standard information concerning Internet access (including your IP address) and your visiting behaviour, analysed anonymously—is sent to Google, who stores it on servers, certain of which are located in the United States. We anonymize your IP address before sending it to Google. In accordance with EU-US Data Privacy Shield certification requirements, Google declares its compliance with the framework defined for said EU-US Data Privacy Shield. Google can transfer information gathered via Google Analytics to third parties when so required by the law, or when said third parties are processing the information on behalf of Google. The Google Analytics conditions of use make it clear that Google does not maintain any link between the IP address of the person concerned and any other data it might hold.

Refusing cookies: you can disable Google Analytics’ use of cookies by downloading and installing the Google Analytics Opt-out Browser Add-on: Google Analytics Opt-out Browser Add-on.

Cookies are also used to store the person’s acceptance (or denial) of the use of cookies on the site in question so that this question is not asked on every visit.

Management of personal data

The visitor is informed of the regulations concerning marketing communications, the French law of 21 June 2014 for confidence in the Digital Economy, the French law relating to data protection (Loi Informatique et Liberté) and privacy of 06 August 2004 and the General Data Protection Regulation (GDPR) no. 2016-679).

A "visitor" is defined below as any person consulting the website https://www.villa-maia.com from a terminal with a unique identification.

Managers for collection of personal data

For personal data collected in the course of the visitor's browsing, the manager for the processing of personal data is: Villa Maïa, represented by Séverine MAISONNEUVE.

As the manager for the processing of data collected by us, we undertake to comply with the framework of prevailing legal provisions. We establish the purpose for processing of our data, provide our visitors, after obtaining their consent, with full information on the processing of their personal data and keep a register of the processing actually done. Every time that we process personal data, we take all reasonable measures to ensure the accuracy and relevance of personal data with regard to the purposes of the processing.

Data collected

We may process any or all of the following data:

  • Surname
  • Forename
  • Company
  • Telephone number
  • E-mail
  • Postal address
  • Consent
  • IP address

How long your data is stored

The data transmitted via the contact form (Surname, Forename, Company, Telephone number, E-mail, Postal address, Consent) is sent by e-mail, to enable us to reply rapidly. We systematically delete the e-mails once they are answered. A copy is kept securely on our website for 3 years.

Your IP address is only used for statistical analysis. This data is retained for 38 months from your last connection. The date of expiry is postponed on every new connection.

Transmission of your personal data

We neither transmit nor market your personal data.

Only your IP address may be transmitted to Google Inc., solely for statistical purposes and analyses.

Right of access, rectification and objection

Pursuant to prevailing European regulations, as a visitor to our site, you have the following rights:

  • right of access (article 15 GDPR) and rectification (article 16 GDPR), updating, completion of your data, right of securing or deleting your personal data (article 17 GDPR), if it is inaccurate, incomplete, ambiguous, out-of-date, or of which the collection, use, communication or conservation is prohibited
  • right to withdraw your consent at any time (article 13-2c GDPR)
  • right to restrict the processing of your data (article 18 GDPR)
  • right of objection to the processing of your data (article 21 GDPR)
  • right to the transferability of data provided by you, where such data is automatically processed, based on consent or under a contract (article 20 GDPR)
  • right to define what happens to your data after your death and to decide whether we should or should not provide such data to a third party designated by you.

Once we are informed of the death of a visitor and in default of his instructions, we undertake to destroy his data, unless their conservation is required for probative purposes or under a legal obligation. If you wish to know how we use your personal data, or how to rectify it or object to its processing, you may contact us in writing at the following address: DPO: Séverine MAISONNEUVE 1, rue de l'Antiquaille – CS 10052 – 69321 LYON Cedex 05 In this case, you must identify the personal data you wish to correct, update or delete, identifying yourself with a copy of an identification document (identity card or passport). Requests for deletion of personal data are subject to obligations imposed by law, including for conservation or archiving of documents. Lastly, you may make a claim to the investigating authorities, including the CNIL (French National Commission on Data Protection) at https://www.cnil.fr/fr/plaintes.

Non-communication of personal data

We do not process, host or transfer the information collected on our visitors in or to a country outside the European Union or considered as ‘inadequate’ by the European Commission, without first informing the visitor. However, we have free choice of our technical and commercial subcontractors, provided that they comply with the requirements of the General Data Protection Regulation (GDPR: no. 2016-679). We undertake to take all necessary precautions to maintain the security of your information and ensure that it is not communicated to unauthorised persons. However, if we are aware of an incident affecting the integrity or the confidentiality of any of your information, we undertake to inform you thereof and of any corrective measures taken, as soon as possible. Within the limits of their respective attributions and for the above purposes, the principal persons who may have access to your data are the employees of Villa Maïa, to respond to your request to be contacted and the employees of 3VOIE, in its operations on the website.

Notification of incidents

Come what may, no method of transmission by Internet nor any method of electronic storage is fully secure. We cannot therefore guarantee absolute security. If we become aware of a breach in security, we warn the visitors concerned, to enable them to take appropriate measures. Our procedures for notification of incidents takes account of our legal obligations, whether national or European. We undertake to inform you of any matter concerning the security of your personal data and to provide you with all the information required, to assist you to comply with your own regulatory reporting obligations. No personal information is published, exchanged, transferred, assigned or sold on or in any medium to any third party, without informing you. Only if the company and its rights were purchased would it enable the transmission of the said information to the purchaser, which would itself be bound by the same obligation of conservation and modification of data vis-à-vis any visitor to our site.

Security

To ensure the security and confidentiality of your personal data, we use certain security measures, such as:

  • HTTPS encryption
  • data hashing
  • permanent firewall surveillance
  • systematic verification of individuals with access to our servers.

In processing your personal data, we take all reasonable measures to protect it against any loss and unauthorised use, access, disclosure, alteration or destruction.

Hypertext links "cookies" and "tags"

Our website contains a number of hypertext links to other sites. The articles on this site may include integrated content (eg., videos, images, articles, etc.). The integrated content from other sites is operated as if the visitor was visiting that other site. However, we cannot verify the content of sites visited and are therefore not responsible for them. Such websites might collect your personal data, use cookies or third-party tracking tools or track your interaction with such integrated content if you have an account connected to their website. Unless you decide to deactivate cookies, you agree that the site may use them. You may at any time gratuitously deactivate such cookies via any form of deactivation provided and set out below, which may reduce or prevent accessibility to any or all of the services offered by our site.

COOKIES

A cookie is a small file of information sent to your browser and registered on your terminal (eg., computer, smartphone). This file contains information such as the IP address, the Internet access provider, the operating system and the date and time of access. The cookies proposed by our site in no circumstances risk damaging your terminal. The cookies used on our website are exclusively intended for statistical analysis of visits. You may configure your browser to accept or refuse cookies. You may also configure your browser to invite you ad hoc to accept or refuse cookies, before any cookie can be registered on your terminal. If you refuse the registration of cookies, your browsing and experience on the site may be limited. By clicking on dedicated icons on social networks appearing on the site, these may also deposit cookies on your terminals (computer, tablet, mobile phone).

Statistics and audience measurement

With your consent, we collect data on your visit, such as: the number of pages visited, the route taken and the page names. We occasionally use Internet ‘tags’ (or action tags, GIF pixel tags, transparent or invisible GIFs and one-to-one GIFs) and operate them via a partner specialising in Web analysis, which may be (and may therefore store corresponding information, including your IP address) in a foreign country. The external service provider may collect information on visitors to the site and to other websites via such tags, report to us on the activity on the site and provide other services relating to its use and use of the Internet.

Changes and contacts

We may update this confidentiality policy in response to legal, technical or commercial developments. When we update our confidentiality policy, we take appropriate measures to inform you, depending on the importance of the changes made. We will obtain your consent to any significant changes of the confidentiality policy if and when this is required by prevailing law on data protection.

Standard terms service

1st March, 2017

Arrival/Departure time

Clients may take possession of their rooms from 3pm and must vacate them by noon on the day of departure. Information on your estimated time of arrival at the hotel, even approximate, will be greatly appreciated. If you are arriving in the morning, you are strongly advised to book the night before.

Prices

Prices shown are in euros and inclusive of VAT. Prices are per room.

Visitor tax

€2.47 per person per night is payable on top of the room fee. Persons under 18 need not pay.

Bookings - Payement

  • You will be asked for your authorization to debit and your payment card details when booking in order to guarantee your stay. A pre-authorization may be made against your payment card.
  • Villa Maïa reserves the right to verify that your payment card is funded or credit-worthy prior to the stay.
  • Villa Maïa does not accept cheques.

Change/ Cancellation

Changes or cancellations can be made at no cost if they reach Villa Maïa in writing (e-mail) 72 hours before the scheduled date of arrival. Once this deadline is passed, the total amount for the first night will be invoiced. In the event of cancellation on the scheduled day of arrival, the total amount for the first night will be invoiced.

No show

Failure to arrive causes cancellation of the reserved stay. The first night will be invoiced and the room released for other clients.

Damage or degradation

In the scope of the accommodation contract between Villa Maïa and its clientele, clients take on liability for the room and its furniture at the moment of check-in. In the event of damage or degradation to the premises or fittings during the stay, Villa Maïa reserves the right to invoice the amount it will cost to restore the property to its proper state, if necessary based on a cost estimate, along with all consequential damage and expense suffered (loss of income due to the room’s unavailability, etc.)

Pets

Pets are accepted at Villa Maïa subject to certain precautions. A daily fee of €30.00 will be payable.

Pet owners’ code of conduct

  • Animals must be kept on a leash on the premises.
  • Animals must not be left unattended in the room. Owners must ensure their pets do not cause damage to the room or its furniture and do not under any circumstances disturb the peace and quiet of the hotel and its clientele.
  • For hygiene reasons, animals are prohibited in and around the swimming pool and the eating facilities.

Garage

Villa Maïa has an underground garage that its clients may use. There is a charge of €35.00 per day per vehicle for its use. The garage facility can also be offered to bar and breakfast customers and event clientele.

Spa

Guests residing at Villa Maïa have access to the swimming pool, whirlpool bath, work-out gym, sauna, and Turkish bath from 7am to 10pm. Changing rooms are provided.

Catering

Breakfast is included in the room price and is served in our breakfast room from 7am to 11pm. Breakfast can also be served in the room. Round-the-clock room service is available every day.

For safety and hygiene reasons, food and drink from the outside may not be brought into Villa Maïa.

Wi-fi

A free Internet connection via Wi-Fi is offered to all our clients.